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Overview
The IP Office Softphone from Avaya enables you to make voice and video phone calls using SIP-based standards. The program has all standard telephone features including call display and message waiting indicator, speakerphone and mute, redial, hold, call history – list of received, missed, and dialed calls.
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3CX softphone for Mac. One of Bria X-Lite’s most attractive qualities is that it’s free. Several softphone vendors offer “freemium” versions that may have only limited functionalities and/or be supported by ads. Bria X-Lite includes functionalities for voice and video calls, instant messaging and voicemail support.
Avaya IX Workplace is a software application (softphone) that runs on your work computer and can augment your desktop phone or replace it completely. The software application is a great way to take your phone with you as you travel around campus. If you choose to run the softphone client, it is recommended that you purchase a headset. Tested models can be found in the headset section below. Headsets must be purchased through your standard ordering channels.
IX Workplace can be used alongside your desktop phone, accepting/making calls from either. Or you could choose to turn in your desktop phone and only use the IX Workplace application.
As you use softphone, it is recommended that you use a wired data connected to your computer. Since Wi-Fi is a shared medium, you could experience degraded audio depending on proximity and number of other users sharing the Wi-Fi access point. Some types of network devices, such as firewalls, could impact usability of the Softphone service. Contact customer services for additional information.
Platforms
Avaya IX Workplace is available for Windows, macOS, iOS, and Android.
System Requirements
The supported operating system are these are:
macOS 10.11 or newer
Windows 7 Enterprise, Ultimate, and Professional
Windows 8/8.1 Enterprise and Pro
Windows 10
Minimum hardware level for Windows workstations are:
Desktop Softphone Vonage
Dual Core or better;
2GB RAM (although more is recommended); and
1.5GB free hard disk space (3GB free hard disk space if .NET 4.0 is not already installed).
License Details
The Avaya IX Workplace grants faculty and staff at the University of Washington the right to use the software on University-owned computers and their personal computers only for educational or academic purposes. Once you have separated from the UW you must remove the software from your computer.
No registration is required
There is no charge for the software
UW-IT maintains licensing with Avaya for use with the UW-IT Avaya phone system
Get Software
Download Avaya IX Workplace after agreeing to the Terms and Conditions.
Phone: 206-221-5000; Monday – Friday 8:00 AM to 5:00 PM
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The Avaya IX Workplace Softphone is software used for making telephone calls over the Internet on your network connected PC. For access to the campus directory inside the app, use Avaya IX Workplace (softphone) while connected to Global Protect VPN.
Install and Log Into Avaya IX Workplace
Windows Installers:
Software Center
Mac Installers:
Self-Service
Free Softphone Service
Install the Avaya IX Workspace application for either PC or Mac
When opening the app for the first time, choose Configure My Account and enter your LDAP credentials
Configure Microphone and Speakers
Note: Avaya does not have speaker or microphone testing, so you may want to ensure your microphone and speakers are working in your OS settings or in Zoom
Click the video/audio icon in the bottom right of the app to configure your microphone and speakers
Choose your microphone and speakers/headphones from the drop down menus
How To Make a Call
There are many ways to place a call. On campus numbers can be dialed with the five number extension, while offsite numbers needs to be prefaced by 91 followed by the full number (ex: 91-707-867-5309). A,B, and C list different ways to make a call.
Search the name of a user on campus to find them in the directory. Hover over the user’s name and click the phone icon to place a call. You must be connected to VPN for the university directory to be searched. Otherwise, only local computer contacts will be displayed.
If the person’s phone is on campus and you know the extension, dial their 5 digit extension in the search field and then click the phone icon
Click the dialpad icon and dial the phone number manually. You can also dial the 5 digit extension here.
Answering or Declining Phone Calls
You will receive a pop up and a ring tone when a user is calling. You can choose to accept the call or decline it from the pop up that appears on your screen.
How to Transfer a Call (Cold)
After you have connected to a call, the app will show the user’s name and other functions. To transfer the call, click the three dots > Transfer Call > To a Number…
If dialing to an onsite number, type the 5 digit extension. For an offsite number, dial 91 and the full number
Click the transfer button to complete the call
How To Start a Conference Call
Start a call with a user. You will see call options appear in the app.
Select the three dots next to the user’s name and select “Add Someone to Call”
When the new menu pops up, type their name or phone number, select the person’s name, and click the yellow “Add to Call” button
Once the additional user answers the call, you will have the option to merge the call into a Conference. Click the 'Merge' button to connect everyone.
Softphone software, free download
How To Add a Contact
Softphone Avaya Mac
Search for the user’s name in the search field
When you hover over the user’s name, click the “+” icon
Click “Add Contact” in the top right corner
These users will now show up in your Contacts menu